Frequently Asked Questions

Shop as an individual

Retail prices are visible without logging in. Select your items, then log in or create an individual account before confirming and paying for your order.

Request a wholesale account

Wholesale prices are reserved for approved business accounts. Request your wholesale account and wait for KANEIS to approve it.

How to pay for a B2B order?

Depending on the terms assigned to your business, you pay when placing the order or submit your request for review. In the latter case, KANEIS confirms availability, shipping, the total amount, and payment instructions. Payment terms are granted only to expressly authorized accounts; they do not apply to all wholesalers.

Delivery and estimates

The usual estimated delivery time is 5 to 8 days after shipping, depending on the destination, shipping method, and customs formalities. Express options are subject to a specific estimate. Costs depend on the order contents, weight, packed volume, and destination. No free rates or fixed amounts are guaranteed.

Automatic payment processing is currently being set up. Its functionality must be validated before sales open. Prepare your delivery request.

Vehicles, pallets, and bulk goods

These projects are subject to a separate quote, especially for container shipping. Indicate your requirements, quantities, budget, and destination. Presentation images do not constitute an announcement of available stock.

Mobile payments

Only the payment methods displayed at checkout are currently available. New mobile payment solutions will be announced once they are fully activated.

Contact KANEIS with any questions about your project.